Occasionally, a fault in the Sysmac studio software can cause issues which cannot be resolved through basic troubleshooting steps. In instances like these it can be necessary to generate a Error Report which can be used for debugging by the development team internally at OMRON.

1. Navigate to the ErrorReportingTool folder in your sysmac install directory and open “ErrorReporting.exe”. The default install path is C:\Program Files\OMRON\Sysmac Studio\ErrorReportingTool

2. Select all the items you wish to log. For completeness, we would suggest selecting all items. If you wish to include your project file, tick the tickbox next to the dropdown and select your target project. 

3. Press the “Save” button. The save process will take approximately 30 minutes to complete. When the process has completed, the directory of the saved file will be displayed. Send this file to your OMRON representative.